For Healthcare Providers (Doctors, Nurses, Assistant medical officers, p harmacists, etc)
Organised By:
Faculty of Medicine and Health S ciences, Universiti Malaysia Sarawak
? Date & Time
Date &am p; Time: 8th May (8.30 am – 4.00 pm) & 9th May (9.00 am – 12.30 pm) 202 5| Thursday – Friday
Venue: UNIMAS Business School, UNIMAS City Campu s
?? Speakers
· Prof Dr. Chew Keng Sheng (UNIMAS)
· Dr. Alex Kim Ren Jye (SGH)
· Dr. Chen Yoke Yong (UNIMAS)
· Dr. Meli ssa binti Mohammad Hirman (UNIMAS)
· SN. Bong Yi Lin (UNIMAS)
? What you will learn
Using the concepts drawn from Sun Tzu’s art of w ar as the overarching framework, this comprehensive two-day workshop will e quip participants with essential strategies and tools to enhance patient sa fety, team communication, and healthcare workplace well-being.
Partic ipants will learn to:
Ø Understand the importance of patient safety, fostering a culture of transparency, the detrimental effect of a blame cult ure, and learning from errors.
Ø Understand the concept of “normal ac cident theory” and Swiss cheese model of errors occurrence in a complex org anization
Ø Implement the Conscious actions reduce errors (C.A.R.E) a pproach in mitigating medical errors that can compromise patient safety
Ø Apply patient safety tools such as
o SBAR and I PASS The BATON f or handoff communication.
o STEP tool for situational awareness
o DESC script to resolve conflicts
Ø Implement "Shisa Kanko" or "poi nting and calling" to enhance awareness of hazards in a clinical environmen t
Ø Identify early signs of potential workplace violence using the ST AMP tool to maintain a safe work environment.
Ø Utilize Failure Modes and Effects Analysis (FMEA) to systematically identify, analyze, and mitig ate risks in healthcare processes before adverse events occur.
Ø Cond uct Root Cause Analysis using approaches like Ishikawa's fishbone diagram a nd the 5 Whys, to uncover underlying causes of patient safety incidents.
Ø Identify groups of cognitive biases relevant in clinical practices th rough metacognitive strategies such as using the TWED checklist in order to improve clinical judgment and patient outcomes.
Ø Apply Tallman Lett ering (TML) to visually differentiate Look-Alike, Sound-Alike (LASA) medica tions, in order to reduce the risk of medication errors.
Ø Recognize and implement strategies for mitigate burnout and enhancing staff resilienc e and….much more!
✍️ Registration Link:
https://forms.gle/96sDnq9e8g2LdfEM9
? Fees
For physical participation (limited to 40 pax only):
Ø Doctors RM250 (Early bird before 21st April RM200)
Ø Students/Nurses & P aramedics RM200 (Early bird before 21st April RM150)
F Note: Registra tion dateline for physical attendance: 30th April 2025
For online par ticipation:
RM50 (for all categories)
* Note: Online participat ion does not include interactive forum session.
Fee payable to: UNIMA S Edu Sdn Bhd (561239608898 – Maybank) – IBG transfer only
? For more info, please contact:
· SN Bong Yi Lin (HP: 01136606380, email:
· Prof Dr. Chew Keng Sheng (HP: 0199869520; email: This email address is being protected from spambots. You nee d JavaScript enabled to view it.)